Returns

We hope you love your bag as much as we do, however if its not quite right please follow our simple returns process below.

All returns or exchanges must be made within 28 days of placing your order. We will provide a full refund for your order (excluding shipping costs or any duties, taxes and customs fees for international orders).

Please email us at orders@ayrvelondon.com and confirm if you would like to exchange or return your item, and the reason, before sending it back to us.
Once the return has been received and approved, you will receive your refund via the same payment method used on the original purchase. 

Please note: We suggest all customers obtain tracking for their returns, as we will not be liable for any lost returns packages. Any items returned that have been worn, used or show any defects will not be refunded. 

 

Christmas

We LOVE Christmas and whether you're buying a gift for friends or family, or a much deserved treat for yourself - we recognise Christmas is a busy time for everyone. That's why we have an extended returns policy over the Christmas period, just to give you that extra time and peace of mind over your purchase!

Christmas Returns: Orders placed between 24th November and 24th December 2023 can use our extended returns and exchanges valid until 30th January 2023. Any Christmas returns made after this will be non-refundable.